Papa John’s is one of the most consistent food companies in the world. According to pundits, the company has managed its transitions well — better than any other high-end company has, in the past two decades. Thanks to Steve Ritchie, the company has changed some policies, making the company one of the best companies in transitions.
After changing some policies, Steve Ritchie has also assisted the company in bringing in new talents. According to the CEO, changes in the management has assisted the entity in implementing its policies effectively. Some of the departments that are under new supervision include the marketing and communication departments. Ritchie is a firm believer in effective communications in a company and therefore, bringing a new manager was timely. He is also a firm believer in better marketing approaches. The marketing department in the last five months have improved drastically, and the improvement has translated to better sales — more specifically in new markets.
In addition to changes in management, the company has also changed in its research policies. Steve Ritchie understands the importance of empirical data in decision-making. In the last 12 months, the company has invested more resources in research than it did two years ago. Ritchie believes that researched-based leadership is an integral part of modern management. Some of the aspects that the company has an interest in include the following. First, Papa John’s has a massive investment in the emerging markets. The new markets, according to Steve Ritchie will dictate the future of this company. Second, Ritchie points out that the company is keen on understanding customer trends — specifically on what makes customers spend their money on a food outlet.
Lastly, Steve Ritchie believes that the future of any company depends on how the company treats its employees and more importantly — if the employees are motivated or not. One of Ritchie’s first goals as the CEO was to make employees productive and happy. In order to achieve this dream, the company made some changes in its policies and its employment procedures. Currently, the company is home to some of the best employment policies in the food market. A recent survey by an independent body showed that employees at Papa John’s are more happy and productive than employees in other companies within the food market.
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