NICE Global is a company that provides outsourcing services to businesses including customer service, sales support, and technical support. These services help NICE Global’s clients improve their customer retention, lower their overhead costs, and increase overall revenue. Prior to starting NICE Global, the founders were providing outsourcing services headquartered in several countries, which made company growth challenging. Jamaica, a country that has a large English speaking population and a centralized location, was chosen by the co-founders as the sole location of NICE Global.
Paul Herdsman, COO and co-founder, is responsible for daily business operations, strategic partnerships, company culture and vision, and long-term growth planning. Herdsman had a long history of experience in management and process optimization prior to creating NICE Global. Prior to co-founding NICE Global, Paul Herdsman was the co-founder of ATS Digital and COO for nearly 7 years. His previous experience includes serving as the Business Development Director for iS3, Inc., and working in Business Development for JM Family Enterprises. Paul Herdsman received his B.A. from Florida Atlantic University in Management Information Systems and Business.
Herdsman’s previous ventures ensured that NICE Global started out with a portfolio of clients who trusted the services provided by Herdsman and the company. Having this structure in place allowed the company to move from startup to profitability quickly. According to Herdsman, one crucial element of NICE Global’s successful business strategy is providing excellent customer service and building a supportive company culture for employees and clients. Refer to This Article for more information.
This also means allowing employees the leeway to take on high level responsibilities and trusting them to achieve company goals and support day-to-day operations. Herdsman strives to streamline processes, encourage conciseness, utilize the opinions and skill set of his team members, and increase productivity. Personally, Herdsman recommends the business books “Rework” and “Don’t Sweat the Small Stuff” for reminders on achieving a work/life balance and utilizing time for productivity over busy-ness.
In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives effective business lessons which he likes to share to aspiring and established business owners alike can use to be successful like himself.